FREQUENTLY ASKED QUESTIONS
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards. Please note we only accept one form of payment per order.
WHEN WILL I GET MY ORDER?
If your order is received by 12pm EST, it will be processed on the same day and shipped the following day. Once your items have shipped, they'll reach you in 7-10 business days with our standard free shipping. If we receive your order after 12pm EST, it will be processed on the following day and shipped 2 days after order confirmation.
WHERE’S MY PACKAGE?
To find out the location of your package, take a look at the tracking info that was emailed to you. Just a reminder that this email will be separate from your order confirmation email, so be careful not to miss it! If you want to change the address or simply learn the whereabouts of your package, you can contact the carrier directly. Here’s the phone number for FedEx: 1 (800) 463-3339
WHAT IF I NEED TO MODIFY THE CONTENTS OF MY ORDER?
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed. If you would like to remove items from your order, please email us at firstname.lastname@example.org within 30 minutes of placing your order. Item removal is not guaranteed and can only be done during business hours Monday – Thursday, 9:00am – 5:00pm EST. Friday 9:00am – 12:30pm.
CAN I CANCEL MY ORDER?
Generally, we can process a cancellation for your order within 24 hours of purchase, pending that the product has not already shipped. Please contact us at email@example.com with your cancellation request. If your order has already shipped, our standard return policies apply. Beyond 24 hours, we cannot honor any cancellation requests.
MY ORDER ARRIVED BROKEN. WHAT SHOULD I DO?
If the shipping package is visibly damaged from the outside, we ask that you refuse delivery with the shipping provider. Write to us at firstname.lastname@example.org with the order number. Upon approval, we’ll make arrangements for the removal of the damaged item, and if necessary, provide a replacement. We suggest you always be present for delivery.
DO YOU GIFT WRAP?
We currently do not offer gift-wrapping service but we hope to have this service available in the coming months.
HOW CAN I GET MY ORDER FASTER?
At this time, we can only offer FedEx ground service. We hope to have expedited shipping available in the coming months.
DO YOU SHIP INTERNATIONALLY?
At this time we only ship within the continental US. Unfortunately we are not set up internationally at this moment but once we do- we can notify you via email. Please note that we do not ship to PO Boxes.
HOW DO I RETURN AN ITEM?
We want you to be overjoyed with your new purchase. If for any reason you are unsatisfied with a product you can email at email@example.com and our team will provide all of the details for initiating a return. As soon as the returned product(s) are received back to our warehouse in good condition our team will issue your refund minus a restocking fee equal to 20% of the purchase price. In order to process your return as quickly as possible we ask that your order number is clearly marked on all boxes for our warehouse team. Please note that the shipment of a return is to be independently arranged and covered by the customer, with products received back to our warehouse within 30 days from the delivery or pick-up date. Just like most return policies we are only able to accept returned items that are in original packaging and like-new condition. This means that products with any scratches, stains, damages, or modifications cannot be returned. Please note that Standard Shipping and White Glove Shipping charges from the original order are not able to be refunded once these services have been provided by the carrier.
We are only able to issue refunds via the original method used for payment on the order. If the original method of payment is no longer available, we would be happy to issue a store credit equal to the amount of the refund.